On November 3, the authority, the Consumer Council for industry and commerce in Hubei Province held a provincial public services Consumer Council five years “review” satisfaction survey information, Hubei 93.8% satisfaction rating company to starting with the first of the five major public service industries.
this item by Hubei Province Xiao Committee organization of “back see” activities, is consumer on communications, and power, and Bank, and insurance, and cable digital TV, five large public service industries in past five years in the, integrity service, and keep one’s promise shoe responsibility of once satisfaction of comments, purpose is continues to corrected, and resolve, and elimination public service industries in the exists of some does not equal format terms, and industry latent rules and complaints hotspot,, further strengthening on public service industries of social supervision intensity, Construction of a harmonious consumption environment.
in recent years, Hubei company carried out has “service into million home satisfaction hundred min hundred” activities, implementation 15 species paying way, resolve “payment difficult” problem, implementation Sun reported loading engineering, resolve “reported loading difficult” problem, perfect service closed ring management system and emergency processing mechanism, resolve “repair difficult” problem, timely disclosure power supply information, convenient customer query, seriously practice line “sincere service, conspiracy development” of service concept, constantly improve power supply quality and power supply ability, Actively carry out power supply service “ten commitments”, providing customers with sincere, standardized, efficient power supply service, received . the unanimous endorsement of the social and the majority of electricity consumers.
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