I visited is the reception staff of beauty salons of beauty salons feel the most profit-oriented sales pitch language, short and condescending, customer concerns, fearing that he was in a purposeful traps, can’t wait to go away immediately. To sum up, reflected in reception have had to pay attention to the problem..
the first bogey: as standing receptions, seemed condescending, eyes up and down, assess whether guests have spending power and immediately bring out of town gas undercutting professionalism.
the second bogey: pre-emptive, not opportunities with open to guests, making guests feel to say anything on behalf of his clients had finished asking the customer, what do I do? the customer would not say that would conflict with; if for some reason, the customer left a, but it also lost the opportunity to dig may, because customers avoid talking about consultants interested in questions.
the third bogey: recommended position of forcing customers to their own, and customers do not agree with, which only meet the customers.
four taboos: customer consultant eye strabismus, arrogance, made customers feel uncomfortable.
v taboos: advisers didn’t listen to the customer’s problem and said in his defense, self-recommendation and, in turn, has complained that the customer has a problem.
taboo VI: recommended products, such as access to customer recognition, or old customer service, product and project description is omitted, is compounded by the stylist also omits the operation on.
the Nineth bogey: standing encountered selling customer no reaction time, then pour water or seat trying to recoup their impression, but was too late. Meet than a seat, first greeting and then poured water, and then ask the customer requirements, so that more reasonable.
※ special notice: consultancy and front facade is a beauty salon and beauty salons, and level of service is reflected in every service of the detail.
※ cannot commit error: nothing to sell and collect the money, it is not clear services to customer satisfaction, don’t see the reactions of customers to say their own requirements.
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